Measuring the Pain

What is Fragmented Communication Costing Your Enterprise?

The study identifies, prioritizes and quantifies the pain and costs that are endured in the typical organization today.

Unified Communications, or UC, is a relatively new technology solution category with a lot of different definitions. Not only is the solution not well understood, but there is also a lack of perception and understanding of the business problems that UC addresses.


This white paper describes several categories of latent costs that are unnecessarily borne by businesses (who have not deployed UC) each year. These costs impact organizations of every industry and size. The white paper will explore ways to identify these costs and, more importantly, explore ways of eliminating these costs through the practical application of UC solutions.


As communications technology proliferates, users are subjected to an increasing level of information overload and lack of control. With multiple devices and interfaces to access content, learning curves and complexity become a major challenge. On the other hand, reaching out in real-time to communicate with individuals or multiple team members becomes increasingly difficult in this fragmented communications world. Delays, lack of closure on questions or processes, or duplicate communication attempts all add up to a potentially frustrating and unproductive business environment.

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